Warning: I am able to write to the configuration file: /home/content/e/o/e/eoeg08/html/includes/configure.php. This is a potential security risk - please set the right user permissions on this file (read-only, CHMOD 644 or 444 are typical). You may need to use your webhost control panel/file-manager to change the permissions effectively. Contact your webhost for assistance.
Postage
£1.50 for orders under £10.00 - Royal Mail 'First Class Recorded Delivery'
Free Postage for orders over £10.00 - Royal Mail 'Special Delivery Next Day'
Please Note:- Royal Mail will not refund any money for lost or damaged Jewellery that is not sent via 'Special Delivery', so you use 'First Class Recorded Delivery' at your own risk
Royal Mail 'Special Delivery Next Day' charges are based on order weight
Up to 100g = £4.95
Up to 500g = £5.40
Up to 1kg = £6.70
Order Handling
I aim to have all 'in stock' items mailed within 2 working days of payment being finalised.
If there are any delays I will e-mail you to keep you up to date.
Custom Orders can take up to 2 weeks to fill, depending on the availability of materials, number of orders being made and the complexity of the design.
Once finished the order will be posted on the next working day.
If there are any delays I will e-mail you to keep you up to date.
Returns
For hygiene reasons earrings are non-returnable.
All other items can be returned if unworn and in original packaging.
Please e-mail me at eastofedengems@hotmail.co.uk within 7 days of receipt to inform me that you wish to return the item(s).
Items need to be received by me within 14 days of receipt to receive a credit note.
A credit note will be issued once goods are received and accepted as re-stockable.
All jewellery is covered under my repairs service for 3 months from purchase date.
Purchaser will be liable for all postage/packaging/re-stocking costs involved in returns/repairs.
Please e-mail me via eastofedengems@hotmail.co.uk before returning any items.
